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Privacy Policy for your account data

Our Privacy Policy explains what data we collect when you create an account, enter the lobby, use cookies, or connect payments such as Touch 'n Go, GrabPay, Boost…

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chalsea888 Privacy Policy for your account data
PRIVACY CONTACT

Reach us about privacy requests

Privacy requests should reach a team that can match your message to the right account without exposing extra data.

Account privacy desk Email [email protected] for access, correction, deletion, or data-use questions. Include your account email and a short request summary so we can route it without asking for unnecessary extra details.
In-account chat Use the chat inside your logged-in account when you need to confirm a recent privacy message. We can see the account session and reduce the amount of personal data you need to repeat.
Security concern path If you think another person has accessed your account, contact [email protected]. We may lock sensitive actions, check recent device records, and ask identity questions before changing stored details.
DATA HANDLING

How we handle your data

We design our Privacy Policy around real account actions: sign-in, wallet checks, game access, cookies, and support contact.

Account data collection

We collect details you provide, such as contact data and account credentials, plus records made when you enter Playtech Roulette, Thai HiLo, Football Studio, Crash X, Royal Fishing, or Pandora Box rooms.

Cookie use

Cookies help keep sessions active, remember language and device choices, measure page errors, and detect unusual access patterns. You can manage browser cookie settings, although some account functions may need session cookies.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX activity creates references that help reconcile deposits, withdrawals, refunds, and failed attempts. We keep only what is needed for account records, checks, and dispute handling.

Security checks

We log device, IP, sign-in, and account-change activity to help detect unauthorised access. Sensitive actions may trigger extra checks before we change a password, update contact details, or process a privacy request.

Retention periods

Retention depends on the data type, account activity, legal duties, fraud-prevention needs, and open disputes. When records are no longer required, we delete them or separate them from direct account identifiers.

Request handling

You may ask to access, correct, restrict, or delete eligible personal data. We assess each request under applicable law, verify identity, and explain when certain records must be kept for compliance or security.

Privacy Policy questions before you join

These answers explain how the Privacy Policy works when you create an account, use local payments, browse game rooms, or contact us. They are written for everyday account decisions, not legal argument. If your question involves a specific account record, contact us from the email or phone number already linked to your account.

We collect data you provide during account setup, contact updates, wallet use, and support messages. We also create security logs, game access records, cookie records, and payment references tied to Touch 'n Go, GrabPay, Boost dan FPX.

Payment references help us match account wallet entries with local payment activity, investigate failed transactions, answer disputes, and meet legal record duties. We do not use full payment screenshots unless a safer check requires them.

Yes. Send a request to [email protected] from your registered email. We may ask identity questions before sharing account data, because a copy can include sensitive wallet, access, and contact records.

If your name, email, phone number, or other account detail is wrong, contact us from the account channel. We may request proof before making a change, especially where wallet records or withdrawals are affected.

Some cookies last only during your session, while others remember device choices or help detect repeated security issues. You can clear cookies through your browser, but certain sign-in and safety functions may need them.

We share data only where needed for hosting, payment handling, identity checks, fraud prevention, security tools, support replies, or legal duties. Partners must handle the data for the stated purpose, not unrelated use.

You can ask us to delete eligible data. Some records may need to remain for legal duties, dispute handling, security checks, or payment reconciliation, and we will explain those limits when we respond.

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